Bookings are subject to our booking policy. Due to COVID-19, CC does not provide drop-in classes for children and young people. All courses must be booked in advance. New students may join courses during the term subject to availability and authorisation of the CC management team. If there are no spaces on a requested course when booking, then CC will aim to provide an alternative option where possible.
Waiting List
Members on the waiting list will be contacted in order of the list. If members are unavailable, a message will be left. If there is no response after 24 hours, the next member will be contacted and the first to make contact will receive the place.
Payments
Full payment must be received in advance to confirm a place.
It is CC's aim to offer a fixed number of concessionary places per term, subject to availability. All concessionary places must be paid for in advance of the course to confirm your place.
Non-payment
Failure to make payment before term starts may result in no place being available. If this happens CC will make every attempt to offer an alternative course or arrangement. If this is not possible then your name will be added to a waiting list.
Cancellation/Refunds
Holiday courses are non-refundable from the point of booking or reserving a space using childcare vouchers. Full Payment will be owed from the point of booking or reserving a space using childcare vouchers.
Courses are non-refundable from the point of booking for continuing students. Courses are non-refundable post a two-week trial period for new students.
CC reserves the right to cancel a course if there are fewer than seven participants and the above efforts will be made to place a student in an alternative course or offer a pro-rata refund where appropriate.
If a single class does not take place due to circumstances beyond our control, CC will view this class as postponed and will reschedule.
CC cannot offer a refund if you do not attend courses or classes.
A full refund will be given if the chosen workshop date/course is fully booked on receipt of payment.
New Students
The first two classes are considered ‘trial’ classes. If for any reason the course is not suitable, we must be notified before the third class and a refund for classes not attended will be given. Please note, no refund or reduction will be made after the second class has taken place, whether further classes have been attended or not.
If a payment is made by BACs or PayPal, CC reserve the right to make a £10 charge (taken from the original payment and consequently refund amount) to cover PayPal charges and administration costs.